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Billing and Payments Support
Explains your billing and payment process, takes messages about disputed charges and connects callers with your finance team.
Best forUtilitiesClinicsSchoolsSubscription services
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What Ravi does
- Explains how and where to pay
- Answers invoice questions from your notes
- Logs disputes with the details
- Sends payment links by email
- Routes to finance
How a conversation sounds
CustomerWhy is my bill higher this month?
RaviLet me check what I can. Was there a new service added, or is it the same as last month?
CustomerSame as always.
RaviThen I'll log it for finance to review. They'll call you within one business day.
When your team takes over
Never takes card numbers on the call. Disputes and refunds go to your finance team.
You set the rules in your dashboard: who gets the call, what details come first, and which topics always go to a person.
Works with
Payment links by emailTicket summaryCall transfer
Everything Ravi says comes from your Company Library, which you can edit any time.
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