MORE for hotels
Ashley looks after every guest, from booking to checkout.
She answers the hotel's phone, texts, video calls and the lobby kiosk, day and night, in the guest's own language. Your team gets only the requests that need a person.
No sign-up. On the hotel's website, click Talk to Ashley, allow your microphone and say hello. The hotel and its guests are sample data.
Ashley · R Hotel Montego BaySent to housekeeping
Extra towels to Room 214
Marisol accepted · done in 6 minutes
Try it yourself
These run on the real product, set up for a sample hotel, R Hotel Montego Bay. Its facts were read from a real hotel's website.
The hotel's website
Browse R Hotel the way a guest would, then click Talk to Ashley to book a room or check in on a live video call.
Visit R HotelThe lobby kiosk
Talk to Ashley face to face, out loud, the way a guest would in the lobby. Ask about dinner, the spa, the airport, or check in.
Open the kioskA guest's phone
James Carter's stay page: his plans for the week, and a chat with Ashley by text or voice. Best on a phone.
Open James's stayThe hotel desk
What the front office sees: every conversation, guest, booking and hand-off to staff, and what Ashley brought in.
Open the deskWhat she does at each step of the stay
Step 1
Booking
A guest clicks Ashley on the hotel's website and books the room and the airport pickup on a video call, any time of night.
Step 2
Pickup
When the flight lands, the guest gets a text with the driver's name, the car and the plate.
Step 3
Check-in
Ashley greets them by name at the lobby kiosk, checks them in, and sends a porter for the bags.
Step 4
Plans for the stay
She plans the days from what the guest told her and books tours and dinners with the hotel's partners.
Step 5
Checking in during the stay
Each morning she asks how things are. Extra towels or a problem in the room go straight to the right team.
Step 6
Feedback
Before they leave she asks how it went. Low scores reach the manager while there's still time to fix things.
Step 7
Checkout
She books the ride back to the airport and sends a link to book the next stay directly with the hotel.
She talks with guests in English and Spanish, and French, German, Portuguese and Italian are being added.
Guests talk in their own language. The staff desk shows everything in English.
For the hotel team
- Requests go to the right person. Housekeeping, the bell desk, engineering and the front desk each get their own, and the guest sees when it's done.
- You set what she can do on her own, like booking rooms, transfers and late checkout until 1 PM. Refunds and complaints always go to a manager.
- She's set up from your website. Paste the address and she reads the rooms, dining, spa and policies, usually in about two minutes. You can add your own documents.
- Every conversation is saved and written out, with what she did about it.
- Bookings go straight into the hotel's booking system once it's connected. Until then they land on the desk for staff to confirm.
How hotels pay
Ashley is hired like a member of staff.
1 · Monthly salary
One host on every channel, every shift
2 · A fee per result
Paid on direct bookings, upsells and repeat stays
Booking sites usually take 15 to 30% of each room booked through them. A booking Ashley takes directly keeps that with the hotel.
Want Ashley at your hotel?
Book a short call. We'll set her up on your own website while we talk, so you can hear her answer your guests' questions.