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Collections Reminder Agent
Handles incoming responses to payment reminders, records customer questions and passes requests to your finance team.
Best forCredit unionsUtilitiesSchoolsMedical billing
Give your hire any name, face and voice. Talk to it free before you pay.
What Kofi does
- Answers calls about reminder letters
- Explains balances from your notes
- Records payment promises
- Sends payment instructions by email
- Logs hardship requests
How a conversation sounds
CustomerI got a letter about a balance.
KofiThanks for calling back. Can I confirm the account name?
CustomerIt's Brown.
KofiThank you. Would you like the payment options emailed to you, or to set up a plan with our team?
When your team takes over
Payment plans and hardship cases go to a person. Stays polite and never threatens.
You set the rules in your dashboard: who gets the call, what details come first, and which topics always go to a person.
Works with
EmailCRM syncCall transfer
Everything Kofi says comes from your Company Library, which you can edit any time.
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