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PhoneVideo
Customer Care Agent
Answers questions using your business documents, records customer concerns and transfers conversations when a person is needed.
Best forRetail and e-commerceUtilitiesInsuranceSubscription businesses
Give your hire any name, face and voice. Talk to it free before you pay.
What Andre does
- Answers policy and how-to questions
- Checks order or account status from your notes
- Logs complaints with the details you need
- Calms things down and keeps a record
- Escalates using your rules
How a conversation sounds
CustomerMy order still hasn't arrived.
AndreSorry about that. What's the order number or the name it's under?
CustomerIt's under Campbell.
AndreThanks. I've logged it as urgent and the team will call you back today with an update.
When your team takes over
Escalates refunds, angry customers and anything outside your policies to the person you choose.
You set the rules in your dashboard: who gets the call, what details come first, and which topics always go to a person.
Works with
Company LibraryTicket summary by emailCall transferCRM sync
Everything Andre says comes from your Company Library, which you can edit any time.
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