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Technical Support Agent
Walks customers through first-line fixes from your guides, logs the fault with the details your engineers need and books a visit.
Best forTelecom and internetSoftwareSecurity systemsAppliance brands
Give your hire any name, face and voice. Talk to it free before you pay.
What Mateo does
- Walks through first-line fixes
- Logs faults with full details
- Books technician visits
- Answers outage questions
- Escalates by severity
How a conversation sounds
CustomerMy internet keeps dropping.
MateoLet's try one thing first. Can you unplug the router for 30 seconds?
CustomerOkay, it's back on.
MateoGreat. If it drops again today, I've logged it and can book a technician.
When your team takes over
Hands off to an engineer when the fix guide runs out.
You set the rules in your dashboard: who gets the call, what details come first, and which topics always go to a person.
Works with
Fix guides in Company LibraryGoogle or Outlook calendarTicket summary
Everything Mateo says comes from your Company Library, which you can edit any time.
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